Terms of Service

Last updated: May 20, 2026

These Terms of Service ("Terms") govern your use of lionmoves.com and any moving services provided by Lion Moves LLC ("Lion Moves," "we," "us"). By using this website or booking a move, you agree to these Terms.

1. Booking & Quotes

• Quotes provided online or by phone are estimates based on the information you supply. Final charges are based on actual hours worked at the quoted hourly rate.
• A booking is confirmed when you receive written or verbal confirmation from a Lion Moves dispatcher.
• Same-day bookings are subject to crew availability.

2. Pricing

• All moves are billed at our flat hourly rate (minimum one hour) as quoted at time of booking.
• We do not charge fuel fees, stair fees, or long-carry fees.
• Included in every move: wardrobe boxes, moving blankets, shrink wrap, packing tape, floor protection, and basic furniture disassembly/reassembly.
• Additional materials (specialty boxes, crating) are priced separately and disclosed before purchase.

3. Cancellation & Rescheduling

• Cancellations made more than 48 hours before your scheduled move: no charge.
• Cancellations within 48 hours may incur a cancellation fee equal to one hour of the quoted rate.
• Rescheduling is accommodated at no charge subject to availability.

4. On-Time Guarantee

We commit to a 15-minute arrival window. If our crew arrives more than 15 minutes late, the first 30 minutes of labor are free.

5. Liability & Claims

• Lion Moves is fully licensed (CAL-T 191824) and insured (DOT 2940123).
• Claims for damaged or lost items must be submitted in writing within 9 months of the move date, per California law.
• Our liability is limited to the lower of repair cost or replacement value of damaged items, subject to our insurance coverage.
• We are not liable for items packed by the customer, items of extraordinary value not disclosed at time of booking, or pre-existing damage.

6. Your Responsibilities

• Ensure parking and access are available at both origin and destination.
• Disclose any items requiring special handling (antiques, pianos, safes, hazardous materials) at time of booking.
• Hazardous materials (flammables, chemicals, firearms) cannot be transported.

7. Payment

Payment is due upon completion of the move. We accept cash, major credit/debit cards, and Zelle. A processing fee may apply to credit card payments.

8. Website Use

This website is provided for informational purposes. We make no warranty that the site will be uninterrupted or error-free. Content may change without notice.

9. Governing Law

These Terms are governed by the laws of the State of California. Disputes shall be resolved in Orange County, California.

10. Contact

Lion Moves LLC
Anaheim, CA
(714) 442-4465
hello@lionmoves.com